Creative Services, Inc. - Our Company - The CSI Advantage

The CSI Advantage

CSI’s tireless pursuit of accuracy and unwavering attention to compliance are a testament to our philosophy of being a trusted partner in the employee selection process.  Companies of all sizes and industries put their trust in CSI’s established best practices in employment screening backed by state-of-the-art technology and system integrations.  Our clients have peace of mind that our quality controls and search methodology provide a consistent, comprehensive and compliant program in the fastest turnaround time possible delivered with the highest level of customer service in the industry.  CSI conducts searches the right way, not just cursory checks riddled with hasty shortcuts and potential litigation.  This is vitally important in light of recent incidents and media attention on workplace violence.


Why do so many companies trust CSI?

CSI’s comprehensive quality control program is designed to ensure background investigations are conducted in accordance with both client requirements and legal guidelines. CSI has established several additional quality control checkpoints as well as a re-verification policy to ensure all criminal information received from courts or criminal justice agencies is accurate and up-to-date in accordance with Section 613(a)(1) and (2) of the FCRA.  

The effectiveness of CSI’s screening program is rooted in our investigative methodology and security consulting background. In a field dominated by database generated information, CSI continues to emphasize the importance of interviewing and investigative skills while incorporating the best informational resources and adopting rigorous validation and quality assurance processes.  CSI’s investigative techniques produce the most meaningful and accurate results in the industry, never relying on quicker, less expensive and less accurate database searches alone.

Our proprietary software system monitors background screening requests throughout the entire screening process for quality, accuracy, and timeliness.  Integrations with applicant tracking systems (ATS), Electronic Form I-9, E-Verify, Human Resource Information Systems (HRIS) and many other applications allows for streamlined management of employee onboarding. 

CSI complies with the Fair Credit Reporting Act (FCRA)(15 USC sec. 1681 et seq). Our Compliance Department closely monitors and complies with changing federal and state laws and regulations pertaining to employment, privacy and the FCRA.  This allows for proactive responses to complex changing requirements. In addition to Federal FCRA, our compliance program includes FCRA state analogues, driver privacy protection laws, and other applicable regulations.

Turnaround Time
CSI’s commitment is to provide the most thorough, current and accurate information within the fastest turnaround time possible, while maintaining confidentiality and strict adherence to the law. Turnaround time is measured and available on every background check request.  These statistics are provided to clients for real time performance review. 

Customer Service
CSI’s industry recognized customer service is designed to provide personalized service to every client.  Our service teams work directly with clients to ensure quick turnaround time, impeccable quality, and unparalleled client service.  It is this human element that characterizes our distinguished performance as well as our client relationships since 1976.